Customer System
Need, urgency, risk, budget, authority, politics, timing, expectations, current state, desired future state.
Opportunities are temporary alignments between independent systems.
A customer operates within objectives, constraints, risk tolerance, budgets, politics, priorities, and timing. A provider operates within capabilities, capacity, economics, delivery model, experience, and strategic direction. The environment adds competition, regulation, market movement, technology shifts, and trigger events.
Provider System
Capability, capacity, economics, differentiation, delivery model, credibility, experience, strategic interest.
Environmental System
Competitive pressure, market change, regulation, technology, talent, supply, demand, trigger events.